Help & troubleshooting
Everything you need to get Tagdawn waking you up reliably. Still stuck? Email us — a real person answers.
Most common fixes
Start with the moment that failed.
- The tag won't scan
- Hold the top of your iPhone flat against the tag for a second. Make sure the tag isn’t on metal, which blocks NFC. If a tag is faulty, re-pair a fresh one in Settings → Tags.
- The alarm didn't ring
- Confirm the alarm is armed and that you granted Tagdawn the alarm permission on first launch. Tagdawn uses AlarmKit, so it rings through Silent and Focus — but it still needs that one-time permission.
- My phone has weak NFC
- Turn on QR fallback for the alarm. A printable QR code substitutes for the tag scan, so you can still dismiss reliably.
- I want to stop the re-arming
- Finish the ritual: scan your tag (or the QR fallback). Silencing only pauses it for a few minutes by design — that’s the point.
- I need to change an armed alarm but Face ID is blocking me
- That’s the lock protecting you from half-asleep edits. Authenticate with Face ID to edit or delete an armed alarm.
Still stuck?
Contact
Still stuck, or have a question we didn’t cover? Email hello@tagdawn.app — a real person reads every message and answers.
Looking for the quick answers first? They live in the FAQ.